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Terms of service

Last updated: November 2, 2026

These terms are an agreement between Gwen (gwenanswers.com, "Gwen", "we", "us") and the business that signs up ("you"). By paying through our checkout page you agree to them.

1. The service

Gwen is an AI receptionist. It answers your website chat and the calls you forward to it, answers questions from the information on your website and the details you confirm with us, and emails you each service request with the conversation. It speaks English and Spanish. It does not dispatch technicians, schedule jobs in your calendar, quote prices you have not published or promise arrival times.

2. Price and billing

  • The price is $297 a month. There is no setup fee and no minimum term.
  • Your subscription renews automatically and you are charged $297 every month until you cancel. The first charge is made at checkout, and later charges on the same day each month. Sales tax is added where it applies.
  • Payments are processed by Stripe. Purchases are sold through Link, Stripe's payment service, which sends your receipts and invoices and handles payment questions.
  • We will email you at least 7 days before any change to the price or billing terms takes effect. A higher price applies only after that notice and only if you keep the service.

3. Cancellation

You can cancel anytime online from the link in any receipt, or by writing to hello@gwenanswers.com. No call is needed. Your receptionist keeps working until the end of the month you already paid for, then stops, and no further charges are made. Turn off call forwarding on your phone when you cancel (we email you a reminder). Your receptionist and its stored conversations are deleted 30 days after the paid period ends, or sooner under the retention periods in our Privacy policy.

4. Refunds

If you cancel within 7 days of your first payment, we refund that payment in full. After that, payments are not refunded for partial months, and the service runs to the end of the month you paid for. To ask for a refund, write to hello@gwenanswers.com. Link may also issue refunds under its own policies.

5. AI disclosure and call recording (required, cannot be turned off)

  • Every call and chat starts by telling the caller they are talking to an AI assistant, and every call starts by saying it is recorded so your team can follow up. The receptionist answers truthfully whenever someone asks if it is a person.
  • You agree not to ask us, or instruct the receptionist, to remove or change these notices or to say it is a human. We will decline any such request.
  • A caller who does not want to be recorded can leave a name and callback number for a person on your team to call back.
  • The receptionist never makes outbound calls. Do not ask us to use it to call your customers or prospects.

6. Your responsibilities

  • Give us accurate information about your services, hours, service area and pricing, and tell us when it changes. The receptionist answers from your website and the details you confirm; you are responsible for that information.
  • Respond to the service requests we send you. We pass requests along; we do not guarantee that any caller becomes a customer.
  • Hold the licenses your trade requires and follow the laws that apply to your business and to how you use the requests we send you.
  • Do not use the service to collect payment card numbers, health information or other sensitive data from callers.

7. Emergencies

When a caller describes an emergency, the receptionist gives basic safety steps (for example shutting off the water, or leaving the home and calling 911 or the gas company if they smell gas) and marks the request URGENT. It is not an emergency service and does not contact emergency services on anyone's behalf. You decide how and when to respond.

8. Availability and changes

We aim to keep the receptionist available at all times but do not guarantee uninterrupted service; phone networks, providers and the internet can fail. We may improve or change the service; we will email you before any change that removes a feature you pay for.

9. Data

Conversations with your callers belong to you and are handled as described in our Privacy policy. We use them only to run the service for you and to keep it working well. We do not sell them.

10. Disclaimers and limit of liability

The service is provided "as is". AI can make mistakes; review requests before acting on them. To the fullest extent the law allows, our total liability for any claim is limited to the amount you paid us in the 3 months before the claim, and we are not liable for lost profits, lost jobs or indirect damages.

11. Ending the agreement

You can end it by canceling. We may suspend or end the service if a payment fails and is not fixed within 7 days, or if the service is used to break these terms or the law. If we end it without cause, we refund the unused part of the current month.

12. General

These terms are governed by the laws of the State of North Carolina. If a part is found unenforceable, the rest still applies. We will post changes here with a new date and email you at least 7 days before material changes take effect.

13. Contact

Email: hello@gwenanswers.com