The AI receptionist for plumbers who can't answer with their hands in a wall
Burst pipes don't wait for you to finish the job you're on. Gwen answers every call you can't, tells a panicking homeowner where the shut-off valve is, and sends you the request marked urgent, so the emergency becomes your job instead of the next plumber's.
$297 a monthNo setup feeCancel anytime
What Gwen does with each kind of call
Safety comes first on anything dangerous. Everything else gets booked the way you'd book it yourself.
UrgentBurst pipe or major leak
She tells the caller to shut off the main water valve, usually where the water line enters the home, and to stay away from water near outlets or appliances. Then she takes the address and marks it urgent.
UrgentWater heater leaking
She has the caller turn off the cold water valve on the pipe above the heater, keeps them away from any electrical connections and sends you the details right away.
UrgentSewer backup
She tells the caller to stop running water and flushing toilets until someone arrives, and flags it urgent with how many drains are affected.
UrgentGas smell
Gas comes first: she tells the caller to leave the home now, skip the light switches, and call 911 or the gas company from outside. Then she takes a callback number for you.
RoutineNo hot water
She asks whether it's gas or electric if your site says you work on both, how long it's been out, and the best time for a visit.
RoutineClogs, drips and running toilets
Routine jobs get booked the way you'd book them: name, address, problem and a preferred window, ready for you to confirm.
A call Gwen answers while you're on a job
Every request lands in your email with the full conversation, so you call back already knowing the address, the problem and how urgent it is.
What she asks every caller
- Name, address and the best number to call back
- What's happening and when it started
- Whether the water is shut off and still running
- Whether water is near outlets, the panel or appliances
- Whether someone elderly, an infant or someone who's ill is in the home
- A preferred time, if it isn't an emergency
GwenThanks for calling Rivera Plumbing. This is Gwen, the AI assistant, and this call is recorded so the team can follow up. How can I help?
CallerThere's water pouring out from under my kitchen sink.
GwenLet's stop the water first. Open the cabinet and turn the valves under the sink clockwise until they stop. If that doesn't work, the main shut-off is usually where the water line comes into the house. Is the water slowing down?
CallerYes, it stopped. I'm at 18 Pine Court.
GwenGood. I've marked this urgent and sent it to the team with your address. What's the best number to reach you?
Careful with your name
Gwen only says what your website says. When she doesn't know, she hands the question to you instead of guessing.
- Diagnose the problem or tell callers it's a quick fix.
- Quote prices for drain cleaning, water heaters or repipes unless they're on your website.
- Walk a caller through a repair. Shutting off water is as far as she goes.
- Promise an arrival time.
Your phone still rings first
You keep your number. Turn on forwarding for the calls you don't pick up, and only those go to Gwen. Our call forwarding guides show the exact steps for Verizon, AT&T, T-Mobile, iPhone and Android.
Hear Gwen answer as your company
Send us your website and we'll build a free, private demo trained on your own pages. Call it like a customer would and see what lands in your inbox.
$297 a month after that, no setup fee, cancel anytime.
Questions from plumbers
Can Gwen tell a real emergency from a routine call?
Yes. A burst pipe, a sewer backup, a leaking water heater or a gas smell gets safety steps first and an urgent flag. A dripping faucet gets booked for a normal visit. You set which hours count as emergency hours.
Will she give prices for drain cleaning or water heaters?
Only if the price is printed on your website. Otherwise she tells the caller the plumber will go over pricing and takes the request.
What if the caller smells gas?
She tells them to leave the home right away, not to use light switches, and to call 911 or the gas company from outside. Then she takes a callback number and marks the request urgent.
Does she speak Spanish?
Yes. She switches to Spanish the moment the caller does and sends you the request in English.