The AI receptionist for electricians, careful where it counts
Electrical calls range from "my outlet is sparking" to "can you install an EV charger next month," and both deserve an answer. Gwen gives callers the right safety step first, never coaches anyone through a repair, and books the routine work so your calendar fills while you're on a job.
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What Gwen does with each kind of call
Safety comes first on anything dangerous. Everything else gets booked the way you'd book it yourself.
UrgentSmoke, sparks or a burning smell
If there's smoke or fire, she tells the caller to get out and call 911. If there's only a smell and the panel is safe to reach, she tells them to switch off the breaker for that area.
UrgentDowned power line
She tells the caller to stay far away from the line and anything touching it, and to call 911 and the power company.
UrgentSomeone got shocked
She tells the caller to call 911 if anyone is hurt and never to touch a person who may still be in contact with power.
UrgentPower out in part of the house
She asks whether neighbors are out too. If they are, it's likely the utility. If not, she takes the details and marks it urgent if it's affecting heat, medical equipment or refrigeration.
RoutinePanel upgrades and EV chargers
She takes the home's age, the panel size if the caller knows it, the charger or project, and a preferred time for an estimate.
RoutineOutlets, lighting and inspections
Routine work gets booked with the details you'd ask for yourself.
A call Gwen answers while you're on a job
Every request lands in your email with the full conversation, so you call back already knowing the address, the problem and how urgent it is.
What she asks every caller
- Name, address and the best number to call back
- What's happening, and whether there's smoke, sparks or a burning smell
- Whether the problem is the whole house or one area
- Whether anyone relies on powered medical equipment
- Project details for upgrades: home age, panel size, charger model
- A preferred time, if it isn't an emergency
GwenThanks for calling Brightway Electric. This is Gwen, the AI assistant, and this call is recorded so the team can follow up. How can I help?
CallerOne of my outlets smells like something's burning.
GwenLet's be safe first. Do you see any smoke or flames?
CallerNo smoke, just the smell. The panel is in the garage.
GwenIf you can reach it safely, switch off the breaker for that room and don't use the outlet. If you see smoke, get out and call 911. I've marked this urgent. What's your address and the best number to reach you?
Careful with your name
Gwen only says what your website says. When she doesn't know, she hands the question to you instead of guessing.
- Coach a caller through any electrical repair. Switching off a breaker is as far as she goes.
- Quote prices for panels, chargers or rewiring unless they're on your website.
- Say whether work needs a permit or passes code.
- Promise an arrival time.
Your phone still rings first
You keep your number. Turn on forwarding for the calls you don't pick up, and only those go to Gwen. Our call forwarding guides show the exact steps for Verizon, AT&T, T-Mobile, iPhone and Android.
Hear Gwen answer as your company
Send us your website and we'll build a free, private demo trained on your own pages. Call it like a customer would and see what lands in your inbox.
$297 a month after that, no setup fee, cancel anytime.
Questions from electricians
Will Gwen ever tell a caller to fix something themselves?
No. The most she ever suggests is switching off a breaker when it's safe to reach. Anything with smoke or fire means get out and call 911.
Can she book EV charger and panel upgrade estimates?
Yes. She collects the details you'd ask for, like the home's age and the charger model, and sends you the request to confirm.
What does she do about downed power lines?
She tells the caller to stay far away from the line and anything it touches, and to call 911 and the power company.
Does she speak Spanish?
Yes. She switches to Spanish when the caller does and sends you the request in English.