The AI receptionist for garage door companies who are up a ladder when the phone rings
A door stuck open at 9pm is a security problem the homeowner wants solved tonight. Gwen answers every call you can't, keeps the caller away from the broken parts instead of coaching a fix, and sends you the request marked urgent.
$297 a monthNo setup feeCancel anytime
What Gwen does with each kind of call
Safety comes first on anything dangerous. Everything else gets booked the way you'd book it yourself.
UrgentSomeone trapped or hurt
If a person is trapped or injured by a door, she tells the caller to call 911 right now, then takes a callback number for you.
UrgentDoor stuck open at night
She notes that the home can't be closed up, takes the address and marks it urgent so you can decide whether to go out tonight.
UrgentCar trapped inside
She asks when the caller needs the car and flags the request so you can call back first.
UrgentBroken spring or loose cable
She tells the caller to leave the door where it is and not to touch the spring or cables, then marks it urgent. She never walks anyone through a repair.
RoutineNoisy or slow door
She asks what the door is doing, how old it is if they know, and the best time for a visit.
RoutineNew door or opener quote
She takes the size, style and timing the caller mentions and books an estimate request for you to confirm.
A call Gwen answers while you're on a job
Every request lands in your email with the full conversation, so you call back already knowing the address, the problem and how urgent it is.
What she asks every caller
- Name, address and the best number to call back
- Whether the door is stuck open, stuck closed or off its track
- Whether a car or a person is stuck
- Whether the door is manual or has an opener
- A preferred time, if it isn't urgent
GwenThanks for calling Summit Door Co. This is Gwen, the AI assistant, and this call is recorded so the team can follow up. How can I help?
CallerMy garage door won't close and there's a loud bang. A spring looks snapped.
GwenPlease leave the door as it is and keep everyone away from the spring and cables. I'm marking this urgent for the team. What's the address?
Caller42 Elm Street. I need my car out by 7 tomorrow.
GwenGot it. I've sent this to the team as urgent with your address and the 7am deadline. What's the best number to reach you?
Careful with your name
Gwen only says what your website says. When she doesn't know, she hands the question to you instead of guessing.
- Tell a caller how to release, adjust or fix a door, spring or cable.
- Quote prices for springs, openers or new doors unless they're on your website.
- Promise an arrival time.
- Guess which part is broken.
Your phone still rings first
You keep your number. Turn on forwarding for the calls you don't pick up, and only those go to Gwen. Our call forwarding guides show the steps for mobile carriers, business phone apps and landlines.
Hear Gwen answer as your company
Send us your website and we'll build a free, private demo trained on your own pages. Try it like a customer would and see what lands in your inbox.
$297 a month after that, no setup fee, cancel anytime.
Questions from garage door companies
Will Gwen tell callers how to fix a broken spring?
No. Springs and cables are dangerous, so she tells the caller to leave the door as it is and keep away from them, then sends you the request. She never coaches a repair.
Can she tell an emergency from a routine call?
Yes. A person trapped or hurt gets told to call 911. A door stuck open at night or a car trapped inside gets an urgent flag. A noisy door gets booked for a normal visit.
Will she quote prices for a new door or opener?
Only if the price is printed on your website. Otherwise she takes the details and says the technician will go over pricing.
Does she speak Spanish?
Yes. She switches to Spanish the moment the caller does and sends you the request in English.