The AI receptionist for water damage restoration companies that get the call at 2am
Water damage calls come in the middle of the night, when nobody is at the desk. Gwen answers every call you can't, gets the water stopped and people safe, and sends you the address and the details marked urgent.
$297 a monthNo setup feeCancel anytime
What Gwen does with each kind of call
Safety comes first on anything dangerous. Everything else gets booked the way you'd book it yourself.
UrgentWater still running
She tells the caller to shut off the main water valve, usually where the water line enters the home, then takes the address and marks it urgent.
UrgentWater near outlets or the panel
She tells the caller to stay out of the water and switch off the breaker only if they can reach the panel without standing in water. If not, she tells them to leave the area and call the utility.
UrgentSagging ceiling
She tells the caller to keep everyone out of that room, then marks it urgent.
UrgentSewage backup
She tells the caller to stop running water and keep people and pets away from the area, and flags it urgent.
RoutineOld leak or mold smell
She asks where, how long, and the best time for an inspection.
RoutineInsurance questions
She notes the caller's question for you. She doesn't give insurance advice.
A call Gwen answers while you're on a job
Every request lands in your email with the full conversation, so you call back already knowing the address, the problem and how urgent it is.
What she asks every caller
- Name, address and the best number to call back
- Where the water came from and whether it's stopped
- Which rooms and floors are wet
- Whether water is near outlets, the panel or appliances
- Whether the home is safe to stay in
GwenThanks for calling ClearDry Restoration. This is Gwen, the AI assistant, and this call is recorded so the team can follow up. How can I help?
CallerA pipe burst upstairs and water is coming through the kitchen ceiling.
GwenLet's stop the water first. The main shut-off is usually where the water line comes into the house. Please keep everyone out of the kitchen in case the ceiling sags. Can you reach the valve?
CallerYes, it's off. We're at 7 Harbor Road.
GwenGood. I've marked this urgent and sent it to the team with your address. What's the best number to reach you?
Careful with your name
Gwen only says what your website says. When she doesn't know, she hands the question to you instead of guessing.
- Tell a caller how to dry, remove or repair anything.
- Give insurance or claim advice.
- Quote prices unless they're on your website.
- Promise an arrival time.
Your phone still rings first
You keep your number. Turn on forwarding for the calls you don't pick up, and only those go to Gwen. Our call forwarding guides show the steps for mobile carriers, business phone apps and landlines.
Hear Gwen answer as your company
Send us your website and we'll build a free, private demo trained on your own pages. Try it like a customer would and see what lands in your inbox.
$297 a month after that, no setup fee, cancel anytime.
Questions from water damage restoration companies
What does Gwen tell a caller when water is near electricity?
She tells them to stay out of the water and to switch off the breaker only if they can reach the panel without standing in water. Otherwise she tells them to leave the area and call the utility. Then she marks it urgent.
Will she answer insurance questions?
No. She notes the question and sends it to you with the request.
Will she quote prices?
Only if the price is printed on your website. Otherwise she says the team will go over pricing and takes the request.
Does she speak Spanish?
Yes. She switches to Spanish the moment the caller does and sends you the request in English.