The AI receptionist for locksmiths who can't pick up while they're picking a lock
Someone standing outside a locked door isn't going to wait for a voicemail callback. Gwen answers every call you can't, gets the address and the situation, and sends you the job marked urgent while the caller is still waiting.
$297 a monthNo setup feeCancel anytime
What Gwen does with each kind of call
Safety comes first on anything dangerous. Everything else gets booked the way you'd book it yourself.
UrgentChild or pet locked in a car
Safety comes first: she tells the caller to call 911 right now, especially on a hot or cold day. Then she takes a callback number for you.
UrgentBreak-in or forced door
She tells the caller to leave and call 911 if they think someone may still be inside, then takes the address and marks it urgent.
UrgentLocked out of home or car
She takes the address, the type of lock or vehicle the caller mentions and where they are waiting, and marks it urgent.
UrgentBusiness locked out
She notes the business name, address and when it needs to open, and flags it for you.
RoutineRekey or new locks
She asks how many doors, whether they just moved in, and the best time for a visit.
RoutineKeys and smart locks
She takes the details the caller gives and books the request for you to confirm.
A call Gwen answers while you're on a job
Every request lands in your email with the full conversation, so you call back already knowing the address, the problem and how urgent it is.
What she asks every caller
- Name, address and the best number to call back
- Home, car or business, and what's locked
- Whether anyone or any pet is locked inside
- Where the caller is waiting right now
- A preferred time, if it isn't a lockout
GwenThanks for calling Keystone Lock and Key. This is Gwen, the AI assistant, and this call is recorded so the team can follow up. How can I help?
CallerI locked myself out of my house and my phone is about to die.
GwenI'll be quick. What's the address, and is anyone or any pet inside?
Caller88 Birch Lane. Nobody's inside. I'm on the porch.
GwenThanks. I've marked this urgent and sent it to the team with your address. If your phone dies, they'll still have the details. What number should they call?
Careful with your name
Gwen only says what your website says. When she doesn't know, she hands the question to you instead of guessing.
- Explain how to open a lock or bypass a door.
- Quote prices for lockouts or rekeys unless they're on your website.
- Promise an arrival time.
- Ask for proof of ownership details your website doesn't mention. Your technician handles that on site.
Your phone still rings first
You keep your number. Turn on forwarding for the calls you don't pick up, and only those go to Gwen. Our call forwarding guides show the steps for mobile carriers, business phone apps and landlines.
Hear Gwen answer as your company
Send us your website and we'll build a free, private demo trained on your own pages. Try it like a customer would and see what lands in your inbox.
$297 a month after that, no setup fee, cancel anytime.
Questions from locksmiths
What if a child is locked in a car?
She tells the caller to call 911 right away, then takes a callback number and marks the request urgent for you.
Will she quote a lockout price?
Only if the price is printed on your website. Otherwise she says the technician will go over pricing and takes the request.
Will she explain how to get back in without a locksmith?
No. She never coaches anyone through opening a lock. She takes the details and sends you the job.
Does she speak Spanish?
Yes. She switches to Spanish the moment the caller does and sends you the request in English.